Frequently Asked Questions
You can request an exchange within 48 hours of delivery if you receive a wrong,
expired, or damaged item.
An unedited unboxing video showing the issue, returned unused product (including free gifts), and
reaching within the 48‑hour window.
Items with expiry or hygiene concerns—as specified on individual product pages—may not be eligible
for exchange.
Orders may be canceled within 6 hours of placing or before dispatch—whichever comes
first.
No—once an order is dispatched, cancellation is no longer possible.
Refunds for approved cancellations are typically processed within 5–7 business days
to the original payment method.
Unfortunately, once processing starts on custom or bulk orders, they cannot be canceled.
Once approved, exchanges are processed and dispatched within 5–7 business days.
